Fix Email Templates Issue - Frequently asked questions
Discover solutions to common questions about the March 7, 2024, service incident affecting email templates in Zendesk Sell. Learn how to resolve display issues in admin settings.
Frequently asked questions
What happened during the Zendesk Sell email templates incident on March 7, 2024?
On March 7, 2024, Zendesk Sell customers faced an issue where email templates were not visible in the admin settings. This problem occurred between 13:06 UTC and 14:51 UTC. The issue was caused by a deployment that led to errors in the email…
How was the Zendesk Sell email templates issue resolved?
The Zendesk Sell email templates issue was resolved by reverting a recent deployment that caused errors. Once the change was reverted, customers were asked to perform a hard refresh on their browsers to restore the view of the email templates in…
What was the root cause of the Zendesk Sell email templates incident?
The root cause of the Zendesk Sell email templates incident was a deployment that led to an increase in errors at the email template endpoint. This deployment caused the templates to not display properly in the admin settings, affecting all…
What should I do if I experience issues with Zendesk Sell email templates?
If you experience issues with Zendesk Sell email templates, it is recommended to perform a hard refresh on your browser to ensure you are viewing the most updated version of the system. If problems persist, you can check the Zendesk system status…
Where can I find more information about Zendesk service incidents?
For more information about Zendesk service incidents, you can visit the Zendesk system status page. This page provides current system status information and summaries of post-mortem investigations after incidents have ended. If you have further…
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