Link Zendesk Contacts to Salesforce - Frequently asked questions
Discover solutions to common issues when linking Zendesk contacts or accounts to Salesforce cases. Explore FAQs to troubleshoot and resolve integration problems.
Frequently asked questions
Why is the Account Name blank in Salesforce when a Zendesk ticket is created?
The Account Name might be blank in Salesforce if the ticket requester doesn't belong to an organization. If the ticket doesn't have an organization, the integration won't match it to an account, resulting in a blank Account Name. However, if the…
How does the Zendesk-Salesforce integration handle contact creation?
The Zendesk-Salesforce integration creates a new contact if no matching contact is found for the ticket requester. This ensures that every ticket has an associated contact in Salesforce. Once a contact is created, it will be linked to a Salesforce…
What happens if a Zendesk ticket has multiple similar contacts?
If a Zendesk ticket has multiple similar contacts, the integration uses the stored sync relationship to determine the correct contact. This is particularly useful when multiple contacts have the same email address. The integration ensures that the…
Why isn't a newly-created contact linked to the relevant Salesforce account?
A newly-created contact might not be linked to the relevant Salesforce account if the Zendesk organization on the ticket hasn't been synced from a Salesforce account. This is a key requirement for linking contacts to accounts. To ensure that new…
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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