The Account Name might be blank in Salesforce if the ticket requester doesn't belong to an organization. If the ticket doesn't have an organization, the integration won't match it to an account, resulting in a blank Account Name.
However, if the ticket does have an organization and the Account to Organization data sync is enabled, the integration will attempt to match the organization on the ticket to a Salesforce account. If the sync is disabled, the integration will rely on name-matching to connect cases to accounts. For more details, check theoriginal link.
The Zendesk-Salesforce integration creates a new contact if no matching contact is found for the ticket requester. This ensures that every ticket has an associated contact in Salesforce. Once a contact is created, it will be linked to a Salesforce…
If a Zendesk ticket has multiple similar contacts, the integration uses the stored sync relationship to determine the correct contact. This is particularly useful when multiple contacts have the same email address. The integration ensures that the…
A newly-created contact might not be linked to the relevant Salesforce account if the Zendesk organization on the ticket hasn't been synced from a Salesforce account. This is a key requirement for linking contacts to accounts. To ensure that new…