Evaluating Voice in Zendesk Suite - Frequently asked questions
Discover answers to common questions about evaluating voice features in your Zendesk Suite trial account. Learn how to optimize your trial experience.
Frequently asked questions
How do I place and receive calls in Zendesk Talk during my trial?
Placing and receiving calls in Zendesk Talk is straightforward. During your trial, you're provided with a Talk number to start testing immediately. To place a call, click the Talk icon on the toolbar, use the dial pad to enter the number, and click…
What is agent wrap-up time in Zendesk Talk and how can I configure it?
Agent wrap-up time allows agents to update call tickets or take notes after a call. By default, agents have unlimited wrap-up time, but you can set a time limit or deactivate it. To configure this, go to Admin Center, select Talk settings, and…
How can I configure call recording settings in Zendesk Talk?
Configuring call recording in Zendesk Talk is essential for maintaining records of your calls. You can enable or disable recording, allow callers to opt-in or opt-out, or pause recordings. To configure, access the Admin Center, navigate to Talk…
How do I use conference calling to transfer calls to another agent in Zendesk Talk?
Conference calling in Zendesk Talk allows you to consult or transfer calls to another agent. During a call, click the transfer button, type the agent's name or number, and select the agent. You can consult with the agent before adding them to the…
Can I add more phone numbers during my Zendesk Talk trial?
During your Zendesk Talk trial, you cannot add more phone numbers. You are provided with a Talk number to test the features. If you wish to purchase a different number or use your own, you can do so after the trial…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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