SLA Badges Missing in Zendesk - Frequently asked questions
Discover solutions to common issues with missing SLA badges or targets in Zendesk. This page addresses frequently asked questions to help you troubleshoot effectively.
Frequently asked questions
Why aren't SLA badges appearing on my Zendesk tickets?
SLA badges might not appear on your Zendesk tickets due to several reasons. Firstly, ensure that the ticket has a priority set, as SLAs are based on ticket priority. Without a priority, the system doesn't know what time to use for the countdown….
What should I do if SLA targets are not appearing on my tickets?
If SLA targets are not appearing on your tickets, there are a few things you can check. First, make sure that the ticket has a priority set, as SLAs rely on this to function correctly. Also, verify that the ticket does not have an agent as the…
Can SLAs be applied to tickets with private comments in Zendesk?
SLAs typically do not activate on tickets with private comments in Zendesk. This is because private comments do not trigger reply targets, which are necessary for SLA badges to appear. If you frequently receive follow-up tickets with private…
Why don't SLAs apply to tickets solved upon creation in Zendesk?
SLAs do not apply to tickets that are solved upon creation in Zendesk because the solved status satisfies the SLA requirements. When a ticket is marked as solved immediately, it indicates that the service level has been met, and therefore, the…
How can I troubleshoot endemic SLA badge issues in Zendesk?
If you're experiencing widespread issues with SLA badges not appearing, there are several steps you can take to troubleshoot. First, ensure that all tickets have a priority set, as this is crucial for SLA functionality. Check that none of the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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