image for site

SLA Badges Missing in Zendesk - Frequently asked questions

Discover solutions to common issues with missing SLA badges or targets in Zendesk. This page addresses frequently asked questions to help you troubleshoot effectively.

Frequently asked questions

Why aren't SLA badges appearing on my Zendesk tickets?

SLA badges might not appear on your Zendesk tickets due to several reasons. Firstly, ensure that the ticket has a priority set, as SLAs are based on ticket priority. Without a priority, the system doesn't know what time to use for the countdown….

What should I do if SLA targets are not appearing on my tickets?

If SLA targets are not appearing on your tickets, there are a few things you can check. First, make sure that the ticket has a priority set, as SLAs rely on this to function correctly. Also, verify that the ticket does not have an agent as the…

Can SLAs be applied to tickets with private comments in Zendesk?

SLAs typically do not activate on tickets with private comments in Zendesk. This is because private comments do not trigger reply targets, which are necessary for SLA badges to appear. If you frequently receive follow-up tickets with private…

Why don't SLAs apply to tickets solved upon creation in Zendesk?

SLAs do not apply to tickets that are solved upon creation in Zendesk because the solved status satisfies the SLA requirements. When a ticket is marked as solved immediately, it indicates that the service level has been met, and therefore, the…

How can I troubleshoot endemic SLA badge issues in Zendesk?

If you're experiencing widespread issues with SLA badges not appearing, there are several steps you can take to troubleshoot. First, ensure that all tickets have a priority set, as this is crucial for SLA functionality. Check that none of the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites