Create Forecasts in Zendesk WFM - Frequently asked questions
Discover how far ahead you can create forecasts in Zendesk WFM. This page answers common questions about forecasting capabilities and limitations.
Frequently asked questions
How far in advance can I create a forecast in Zendesk WFM?
You can create a forecast up to a year in advance using Zendesk WFM. This allows you to plan and manage your workforce effectively by anticipating future needs and trends. The forecasting feature in Zendesk WFM is designed to help you predict the…
What is the maximum forecast period in Zendesk WFM?
The maximum forecast period in Zendesk WFM is one year. This feature helps you plan for future workforce needs by providing a comprehensive view of expected work volume. By generating forecasts for up to a year, you can better allocate resources…
Can Zendesk WFM generate forecasts for more than a year?
No, Zendesk WFM cannot generate forecasts for more than a year. The system is designed to provide forecasts for up to 12 months, which is typically sufficient for most planning needs. This one-year forecasting capability allows you to anticipate…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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