No, Zendesk WFM cannot generate forecasts for more than a year. The system is designed to provide forecasts for up to 12 months, which is typically sufficient for most planning needs.
This one-year forecasting capability allows you to anticipate and prepare for future workload demands, ensuring your team is adequately staffed and ready to meet service requirements.
You can create a forecast up to a year in advance using Zendesk WFM. This allows you to plan and manage your workforce effectively by anticipating future needs and trends. The forecasting feature in Zendesk WFM is designed to help you predict the…
The maximum forecast period in Zendesk WFM is one year. This feature helps you plan for future workforce needs by providing a comprehensive view of expected work volume. By generating forecasts for up to a year, you can better allocate resources…