How to Find Monthly Ticket Submitters - Frequently asked questions
Discover how to track the number of users submitting tickets monthly in Zendesk Explore. This page answers common questions about setting up and analyzing user data.
Frequently asked questions
How can I find the number of unique users submitting tickets each month in Zendesk?
To find the number of unique users submitting tickets each month in Zendesk, you can use the Explore feature. This involves creating a report that counts each user only once, regardless of how many tickets they submit. Start by opening Explore and…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access and manipulate the data within Explore. If you're unsure about your permissions, you can check with your Zendesk…
How do I visualize the number of users submitting tickets in a different format?
To visualize the number of users submitting tickets in a different format, you can adjust the report settings in Zendesk Explore. After setting up your report, you can move the 'Ticket Created - Year' and 'Ticket Created - Month' from the Rows…
Can I filter the report to show only the last 12 months of data?
Yes, you can filter your Zendesk Explore report to show only the last 12 months of data. This is done by editing the date range in the report settings. Click on 'Ticket Created - Year' and choose the period you want to analyze. For the last 12…
How can I calculate the average number of tickets per user each month?
To calculate the average number of tickets per user each month in Zendesk Explore, you need to create a custom metric. This involves using the Tickets dataset to build a query. Add the metrics 'DCOUNT(Tickets)' and 'DCOUNT(End-users)' to your…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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