Customers can change their satisfaction ratings through two main methods: the satisfaction rating email link and the My Activities page in the Zendesk help center. The email link is sent automatically when a ticket is marked as solved, allowing…
The satisfaction rating email link is a convenient way for customers to rate their support experience without needing to sign in to Zendesk. When a ticket is marked as solved, an email is automatically sent to the customer with a link to rate the…
Addressing bad satisfaction ratings involves proactive communication and follow-up with customers. You can create a trigger to notify agents or teams about a bad rating, allowing them to respond promptly. Additionally, sending a follow-up email…
The My Activities page in Zendesk is a section where customers can view and manage their support tickets. By accessing this page, customers can change their satisfaction ratings and add follow-up comments to their tickets. This feature is…
Creating a trigger for bad satisfaction ratings in Zendesk helps notify relevant parties to address the issue promptly. To set up a trigger, include conditions such as Satisfaction > Changed to > Bad and Satisfaction > Changed to > Bad with…
Yes, customers can change their satisfaction rating without signing in by using the satisfaction rating email link. This link is sent when a ticket is marked as solved and allows customers to rate the ticket directly from the email. However, if…
Improving customer satisfaction ratings involves clear communication and effective follow-up. Ensure customers know how to change their ratings by providing clear instructions in emails or through the help center. Use triggers to notify agents of…