Strategies for Addressing Bad Satisfaction Ratings
How can I address bad satisfaction ratings in Zendesk?
Addressing bad satisfaction ratings involves proactive communication and follow-up with customers.
You can create a trigger to notify agents or teams about a bad rating, allowing them to respond promptly. Additionally, sending a follow-up email or using a macro to guide customers on how to change their rating can be effective. Including a placeholder like {{satisfaction.rating_section}} in communications can also help by providing a direct link for customers to update their ratings. For more strategies, check theoriginal link.
More related questions
How can customers change their satisfaction ratings in Zendesk?
Customers can change their satisfaction ratings through two main methods: the satisfaction rating email link and the My Activities page in the Zendesk help center. The email link is sent automatically when a ticket is marked as solved, allowing…
What is the satisfaction rating email link in Zendesk?
The satisfaction rating email link is a convenient way for customers to rate their support experience without needing to sign in to Zendesk. When a ticket is marked as solved, an email is automatically sent to the customer with a link to rate the…
What is the My Activities page in Zendesk?
The My Activities page in Zendesk is a section where customers can view and manage their support tickets. By accessing this page, customers can change their satisfaction ratings and add follow-up comments to their tickets. This feature is…
How can I create a trigger for bad satisfaction ratings in Zendesk?
Creating a trigger for bad satisfaction ratings in Zendesk helps notify relevant parties to address the issue promptly. To set up a trigger, include conditions such as Satisfaction > Changed to > Bad and Satisfaction > Changed to > Bad with…
Can customers change their satisfaction rating without signing in to Zendesk?
Yes, customers can change their satisfaction rating without signing in by using the satisfaction rating email link. This link is sent when a ticket is marked as solved and allows customers to rate the ticket directly from the email. However, if…
What are some tips for improving customer satisfaction ratings in Zendesk?
Improving customer satisfaction ratings involves clear communication and effective follow-up. Ensure customers know how to change their ratings by providing clear instructions in emails or through the help center. Use triggers to notify agents of…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
