How to Change Satisfaction Ratings in Zendesk
How can customers change their satisfaction ratings in Zendesk?
Customers can change their satisfaction ratings through two main methods: the satisfaction rating email link and the My Activities page in the Zendesk help center.
The email link is sent automatically when a ticket is marked as solved, allowing customers to rate the ticket without signing in. Alternatively, customers can sign in to the help center, navigate to My Activities, and update their ratings there. This is particularly useful if additional follow-up has been provided, potentially changing a bad rating to a good one. For more details, visit theoriginal link.
More related questions
What is the satisfaction rating email link in Zendesk?
The satisfaction rating email link is a convenient way for customers to rate their support experience without needing to sign in to Zendesk. When a ticket is marked as solved, an email is automatically sent to the customer with a link to rate the…
How can I address bad satisfaction ratings in Zendesk?
Addressing bad satisfaction ratings involves proactive communication and follow-up with customers. You can create a trigger to notify agents or teams about a bad rating, allowing them to respond promptly. Additionally, sending a follow-up email or…
What is the My Activities page in Zendesk?
The My Activities page in Zendesk is a section where customers can view and manage their support tickets. By accessing this page, customers can change their satisfaction ratings and add follow-up comments to their tickets. This feature is…
How can I create a trigger for bad satisfaction ratings in Zendesk?
Creating a trigger for bad satisfaction ratings in Zendesk helps notify relevant parties to address the issue promptly. To set up a trigger, include conditions such as Satisfaction > Changed to > Bad and Satisfaction > Changed to > Bad with…
Can customers change their satisfaction rating without signing in to Zendesk?
Yes, customers can change their satisfaction rating without signing in by using the satisfaction rating email link. This link is sent when a ticket is marked as solved and allows customers to rate the ticket directly from the email. However, if…
What are some tips for improving customer satisfaction ratings in Zendesk?
Improving customer satisfaction ratings involves clear communication and effective follow-up. Ensure customers know how to change their ratings by providing clear instructions in emails or through the help center. Use triggers to notify agents of…
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