If you're unable to remove a phone number from a Zendesk user profile, it's likely because the number is set as the primary contact method. To remove it, you need to add a new phone number first. Here's how you can replace a phone number: Open the…
To replace a phone number in a Zendesk user profile, you need to add a new number before removing the old one. This is necessary if the current number is the primary contact. Start by opening the user profile and clicking '+ add contact' on the…
If the option to remove a phone number is grayed out, it means the number is the primary contact for the user profile. You need to add a new phone number first to enable the removal option. To do this, open the user profile, click '+ add contact',…
Removing a shared phone number from Zendesk can be tricky, especially if it's used by multiple users. If the number is a primary contact, you'll need to add a new number first. To proceed, open the user profile, click '+ add contact', and input a…