How to Use Dixa with Zendesk - Frequently asked questions
Frequently asked questions
How do I connect Dixa to Zendesk QA?
Connecting Dixa to Zendesk QA is a straightforward process. First, during the signup, select Dixa from the list of integrations. Then, name your connection, add your Dixa subdomain and API token, and click continue. You'll be redirected to Dixa to…
Can I connect multiple Dixa instances to Zendesk QA?
Yes, you can connect multiple Dixa instances to Zendesk QA. After your initial setup, go to Account Settings > Connections in Zendesk QA to add more instances. This flexibility allows you to manage multiple help desks efficiently within the same…
What should I do if I need to import older data from Dixa?
If you need to import older data from Dixa, you can contact the Zendesk Support team for assistance. By default, Zendesk QA starts syncing the last 24 hours of data, but the support team can help with importing data from earlier periods if…
Are there security options when connecting Dixa to Zendesk QA?
Yes, there are additional security options available when connecting Dixa to Zendesk QA. These options allow you to prevent specific information and conversations from being synced. This ensures that sensitive data remains protected while using…
How long does it take to sync data from Dixa to Zendesk QA?
The time it takes to sync data from Dixa to Zendesk QA can vary. Initially, Zendesk QA will sync the last 24 hours of data, and the duration depends on the options selected and your conversation volume. Larger volumes may take longer to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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