Scheduled Maintenance Feb 2024 - Frequently asked questions
Discover answers to common questions about the scheduled maintenance for February 26-29, 2024, affecting all pods and Sunshine Conversations database migration.
Frequently asked questions
What is the scheduled maintenance for Sunshine Conversations in February 2024?
Zendesk has scheduled a database maintenance for Sunshine Conversations, impacting all Pods from February 26 to February 29, 2024. During this period, customers using Sunshine Conversations may experience a brief service disruption of less than 5…
Which Pods are affected by the Sunshine Conversations maintenance?
The scheduled maintenance for Sunshine Conversations will affect all Pods, with specific dates and times for each. For instance, Pod 26 will be affected on February 26, 2024, from 20:00 UTC to 05:00 UTC the next day. Other Pods like 15, 29, 13,…
What should I do if I experience errors during the maintenance?
If you encounter errors during the maintenance window, simply retry sending your message. The expected behavior during the maintenance is a brief period of less than 5 minutes where Sunshine Conversations may return HTTP 500 errors. No messages…
Why is Zendesk performing this maintenance on Sunshine Conversations?
Zendesk is conducting this maintenance to shard their datastore, which will enhance the stability of Sunshine Conversations. Sharding the datastore is a technical process that helps distribute data more efficiently, leading to improved…
Will any messages be lost during the Sunshine Conversations maintenance?
No messages will be lost during the scheduled maintenance for Sunshine Conversations. Although there may be a brief service disruption of less than 5 minutes where HTTP 500 errors could occur, the system is designed to ensure that no messages are…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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