Update Coach in Session - Frequently asked questions
Discover how to update the coach in a coaching session. Explore common questions and detailed answers to enhance your Zendesk coaching experience.
Frequently asked questions
Can I change the coach in a Zendesk QA coaching session?
No, you cannot change the coach in a Zendesk QA coaching session once it has been created. If you need to have a different coach, you will need to create a new session with the desired coach. Alternatively, you can share the existing session with…
What should I do if I need a different coach in a Zendesk QA session?
If you need a different coach in a Zendesk QA session, you will need to create a new session with the desired coach. Unfortunately, once a session is created, the coach cannot be changed. Alternatively, you can share the session with other users,…
Can I share a Zendesk QA coaching session with others?
Yes, you can share a Zendesk QA coaching session with other users. While you cannot change the coach or coachee after the session is created, sharing the session can be a useful way to involve others. This option allows you to collaborate and get…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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