Set Business Hours for Social Messaging - Frequently asked questions
Discover how to set business hours for social messaging channels. Explore frequently asked questions and get insights on managing your social media support effectively.
Frequently asked questions
Can I set business hours for social messaging channels in Zendesk?
No, you cannot set business hours for social messaging channels in Zendesk. Social messaging is designed to be always on, unlike live chat, which can be restricted to specific hours. However, you can manage customer expectations by setting up an…
How can I inform customers of my business hours on social messaging?
You can inform customers of your business hours on social messaging by setting up an auto-responder. This feature automatically sends a message to customers, letting them know when your agents are available. While social messaging channels in…
What is the 'Messaging tickets created outside of business hours' metric?
The 'Messaging tickets created outside of business hours' metric helps you track tickets that are created when your agents are not available. This can be useful for understanding customer activity and demand outside of your regular business hours….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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