Informing Customers of Business Hours on Social Messaging
Discover how to use auto-responders in Zendesk to inform customers of your business hours on social messaging channels.
How can I inform customers of my business hours on social messaging?
You can inform customers of your business hours on social messaging by setting up an auto-responder. This feature automatically sends a message to customers, letting them know when your agents are available.
While social messaging channels in Zendesk are always active, an auto-responder can help manage customer expectations by providing them with your business hours or notifying them that your agents are currently unavailable. This way, customers are aware of when they can expect a response from your team.
More related questions
Can I set business hours for social messaging channels in Zendesk?
No, you cannot set business hours for social messaging channels in Zendesk. Social messaging is designed to be always on, unlike live chat, which can be restricted to specific hours. However, you can manage customer expectations by setting up an…
What is the 'Messaging tickets created outside of business hours' metric?
The 'Messaging tickets created outside of business hours' metric helps you track tickets that are created when your agents are not available. This can be useful for understanding customer activity and demand outside of your regular business hours….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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