Help with Apps & Integrations - Frequently asked questions
Explore common questions about Zendesk apps and integrations. Find solutions and tips for seamless integration and app management in one place.
Frequently asked questions
Why is the Ticket handling time higher than the Full Resolution time in Zendesk?
The Ticket handling time can be higher than the Full Resolution time due to differences in how these metrics are calculated. Ticket handling time includes all the time spent on a ticket, including any pauses or delays, while Full Resolution time…
Can I handle attachments using the client.request ZAF method in Zendesk?
Yes, you can handle attachments with the client.request ZAF method in Zendesk. This method allows you to make HTTP requests from your app, which can include handling file uploads and downloads. However, you need to ensure that your app is…
Why does the Zendesk Support User Data app show different numbers of solved and closed tickets?
The Zendesk Support User Data app may show different numbers of solved and closed tickets due to the way these statuses are defined. 'Solved' indicates that the issue has been addressed, but the ticket may not be closed until further confirmation…
How can I resolve the Power BI error: 'The downloaded data is HTML, which isn't the expected type'?
To resolve the Power BI error stating 'The downloaded data is HTML, which isn't the expected type', ensure that the data source is correctly configured to provide data in the expected format. This error often occurs when the data source URL is…
How can I bypass size limitations when uploading a private app to Zendesk?
To bypass size limitations when uploading a private app to Zendesk, consider optimizing your app's assets to reduce file size. This can include compressing images, minifying code, or splitting the app into smaller modules. If the app is still too…
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Zendesk Support Tickets
Receive new tickets by email or a support form? This integration is for you.
Learn about our Zendesk ticket integration
Zendesk Messaging (live chat)
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
Learn about our Zendesk Messaging integration
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Zeffy
Zeffy
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Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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