Zendesk Free API-Only Agent License - Frequently asked questions
Explore common questions about Zendesk's free API-only agent license. Learn about eligibility, features, and how to get started with this specialized license.
Frequently asked questions
Does Zendesk offer a free API-only agent license?
Zendesk does not offer a free API-only agent license. If you're looking to test or make API calls, you'll need to use a standard agent license. For more details on the roles available in Zendesk, you can refer to their article on [Understanding…
Can I get a free Zendesk agent license for testing purposes?
Zendesk does not provide free agent licenses for testing purposes. All agent licenses, including those used for testing or API calls, require a standard subscription. To understand more about the different roles and licenses in Zendesk, you can…
Are there any free options for using Zendesk APIs?
Unfortunately, there are no free options for using Zendesk APIs. You must have a standard agent license to access and use the APIs. For further information on the roles and licenses available, you can explore Zendesk's resources on user…
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Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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