Knowledge Search Settings in Workspaces - Frequently asked questions
Explore common questions about configuring knowledge search settings within contextual workspaces. Learn how to optimize your Zendesk experience with these FAQs.
Frequently asked questions
What are Knowledge search settings in Zendesk contextual workspaces?
Knowledge search settings in Zendesk contextual workspaces allow you to create unique default search filters for each workspace. This means you can tailor the search experience to fit specific workflows by setting up default filters that agents…
How do Knowledge search settings improve Zendesk workflows?
Knowledge search settings improve Zendesk workflows by allowing customized search filters for each contextual workspace. This means agents can have search filters that are specifically tailored to the tasks they are working on, making it easier and…
Why did Zendesk introduce Knowledge search settings in contextual workspaces?
Zendesk introduced Knowledge search settings in contextual workspaces to refine the search functionality and reduce the time agents spend searching for content. By allowing the configuration of unique default search filters for each workspace,…
What do I need to use Knowledge settings in Zendesk contextual workspaces?
To use Knowledge settings in Zendesk contextual workspaces, you need to be eligible for the Contextual Workspace feature. This requires having a Support Enterprise or Suite Enterprise or higher plan. If you meet these requirements, you can set up…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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