How to Manage Busy Chat Queues - Frequently asked questions
Discover how to handle busy chat queues effectively. Find answers to common questions about managing chat availability and optimizing customer support.
Frequently asked questions
Can I turn off Zendesk Chat when my queue is too busy?
You can't natively turn off Zendesk Chat when your queue is too busy. However, there are workarounds available. One option is to use a Chat trigger to automatically reply to customers when your queue is large. This can help manage customer…
What are the workarounds for managing a busy Zendesk Chat queue?
When your Zendesk Chat queue is busy, there are a couple of workarounds you can use to manage it effectively. Firstly, you can set up a Chat trigger to automatically reply to customers, letting them know about the delay. This helps manage customer…
How can I use Chat triggers to manage a busy queue in Zendesk?
Chat triggers can be a useful tool for managing a busy queue in Zendesk by automatically responding to customers. By setting up a Chat trigger, you can send an auto-reply to customers when your queue is large, informing them of the wait time or…
Can I use APIs to control Zendesk Chat visibility based on queue size?
Yes, you can use APIs to control the visibility of Zendesk Chat based on the queue size, but it requires custom coding. By leveraging real-time APIs with widget Javascript APIs, you can create custom code that shows or hides the chat widget…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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