Deprecating Zopim Chat API - Frequently asked questions
Frequently asked questions
What changes are being made to the Zopim Chat REST API domain?
Starting October 29, 2024, Zendesk will update the domain for its Zopim Chat REST API. The current path of www.zopim.com/api/v2 will be replaced with {subdomain}.zendesk.com/api/v2/chat. Both paths will be available until this date, allowing time…
Why is Zendesk updating the Zopim Chat REST API domain?
Zendesk is updating the Zopim Chat REST API to align it with the structure of their other APIs. This change is essential for migrating Chat to Zendesk's native infrastructure, which will enhance reliability and ensure more consistent performance in…
What steps should I take to prepare for the Zopim Chat REST API domain change?
To prepare for the Zopim Chat REST API domain change, you should start updating your codebase to use the new domain path {subdomain}.zendesk.com/api/v2/chat. Although the transition is straightforward, it may be time-consuming depending on how many…
When will the Zopim Chat REST API domain change take effect?
The Zopim Chat REST API domain change will take effect on October 29, 2024. Until this date, both the current and new domain paths will be available, allowing users time to transition. It's important to complete the transition by this date to avoid…
Where can I provide feedback or get help regarding the Zopim Chat REST API update?
If you have feedback or questions about the Zopim Chat REST API update, you can visit Zendesk's community forum where they collect and manage customer product feedback. For general assistance with Zendesk products, you can contact Zendesk Customer…
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