Editing Ticket Forms in Zendesk - Frequently asked questions
Frequently asked questions
How do I edit a ticket form in Zendesk?
Editing a ticket form in Zendesk is straightforward. Simply navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and then select 'Tickets > Forms'. If you have multiple ticket forms, choose the one you want to edit. Once in…
Can I add or remove fields from a Zendesk ticket form?
Yes, you can add or remove fields from a Zendesk ticket form. To do this, go to the Admin Center, click on 'Objects and rules', and select 'Tickets > Forms'. Open the form you want to edit, and use the search field or filters to find the ticket…
How can I reorder fields in a Zendesk ticket form?
Reordering fields in a Zendesk ticket form is easy. In the Admin Center, click on 'Objects and rules', then 'Tickets > Forms'. Select the form you want to edit, and simply drag the ticket fields to your desired position. This determines the order…
What should I do if I can't add a field to a Zendesk ticket form?
If you're unable to add a field to a Zendesk ticket form, it might be because the field is not active. Only active ticket fields can be added to a form. To resolve this, ensure the field is activated before attempting to add it to your ticket…
Can I edit system field names in Zendesk ticket forms?
Unfortunately, system field names in Zendesk ticket forms, such as 'Subject', cannot be edited. These are non-editable fields, and their names are fixed within the…
How can I allow multiple users to edit a Zendesk ticket form?
To allow multiple users to edit a Zendesk ticket form, consider creating a custom role for certain agents. This role can be configured to grant permission to edit ticket forms. For more information on creating custom roles, refer to the Zendesk…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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