Setting Up Unformatted Email Templates - Frequently asked questions
Frequently asked questions
How can I set up an unformatted email template in Zendesk?
To set up an unformatted email template in Zendesk, you need to make a few changes in your settings. Start by deactivating the 'Notify Requester and CCs of Received Request' trigger to make your emails look more personal. Then, remove formatting…
How do I deactivate the 'Notify Requester and CCs of Received Request' trigger?
Deactivating the 'Notify Requester and CCs of Received Request' trigger helps make your emails appear more personal. To do this, go to the Admin Center, click on the Objects and rules icon, and select Business rules > Triggers. Hover over the…
What is the Liquid Markup syntax for unformatted emails in Zendesk?
The Liquid Markup syntax is used to remove extra formatting from your outgoing emails in Zendesk. It involves replacing the email body with specific code that displays the last comment added to a ticket without additional formatting. Here's the…
How can I update the follower notification template in Zendesk?
To update the follower notification template in Zendesk, navigate to the Admin Center, click on the Objects and rules icon, and select Tickets > Settings. In the CCs and followers section, find the Follower email template. If followers are…
How do I remove formatting from the overall email template in Zendesk?
To remove formatting from the overall email template in Zendesk, go to the Admin Center, click the Channels icon, and select Talk and email > Email. If you have the default template, you can revert to it if needed. Remove elements like the…
How can I change the 'From' field in Zendesk emails?
Changing the 'From' field in Zendesk emails allows you to personalize the sender's name. Go to Admin > Channels > Email to set up a support address and configure your external email address. Ensure your support addresses are set up as desired, and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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