Liquid Markup Syntax for Zendesk Emails
What is the Liquid Markup syntax for unformatted emails in Zendesk?
The Liquid Markup syntax is used to remove extra formatting from your outgoing emails in Zendesk. It involves replacing the email body with specific code that displays the last comment added to a ticket without additional formatting.
Here's the code you need to use:
{% for comment in ticket.comments limit:1 offset:0 %} {{comment.value_rich}} {% for attachment in comment.attachments %} {{attachment.filename}} {{attachment.url}} {% endfor %} {% endfor %}This code should be added to the top line of the trigger email body to ensure no extra space appears in your emails.
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