Enhance Article Header Bar - Frequently asked questions
Frequently asked questions
What changes have been made to the Zendesk article header bar?
Zendesk has redesigned the article header bar to simplify access to frequently-used actions. Previously, these features were located within article settings and the article sidebar. Now, functionalities like verification status, article assignment,…
Why did Zendesk redesign the article header bar?
Zendesk redesigned the article header bar to enhance user experience by reducing the number of clicks needed for common functions. By moving frequently-used elements like verification status, article assignment, and scheduled publishing information…
Do I need to take any action for the new Zendesk article header bar?
No action is required on your part to use the new Zendesk article header bar. The updated design is automatically available to all customers across all plans. However, it's important to note that while the new header design is accessible to…
Which features are now included in the Zendesk article header bar?
The redesigned Zendesk article header bar now includes several key features that were previously located elsewhere. These features are verification status, article assignment, and an information icon that provides details about when the article was…
Are all Zendesk plans affected by the article header bar redesign?
Yes, the new article header bar design is available to all Zendesk customers, regardless of their plan. However, it's important to note that while the design is accessible to everyone, certain features displayed in the header, such as assigning,…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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