image for site

Action Required for Zendesk's New Article Header?

Find out if you need to take any action to use Zendesk's new article header bar and learn about feature availability.

Do I need to take any action for the new Zendesk article header bar?

No action is required on your part to use the new Zendesk article header bar. The updated design is automatically available to all customers across all plans. However, it's important to note that while the new header design is accessible to everyone, some features like assigning, verifying, and scheduling are exclusive to Enterprise plans. If you have any feedback or questions, you can visit Zendesk's community forum or contact their customer support for assistance.


More related questions

What changes have been made to the Zendesk article header bar?

Zendesk has redesigned the article header bar to simplify access to frequently-used actions. Previously, these features were located within article settings and the article sidebar. Now, functionalities like verification status, article assignment,…

Why did Zendesk redesign the article header bar?

Zendesk redesigned the article header bar to enhance user experience by reducing the number of clicks needed for common functions. By moving frequently-used elements like verification status, article assignment, and scheduled publishing information…

Which features are now included in the Zendesk article header bar?

The redesigned Zendesk article header bar now includes several key features that were previously located elsewhere. These features are verification status, article assignment, and an information icon that provides details about when the article was…

Are all Zendesk plans affected by the article header bar redesign?

Yes, the new article header bar design is available to all Zendesk customers, regardless of their plan. However, it's important to note that while the design is accessible to everyone, certain features displayed in the header, such as assigning,…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites