Zendesk Explore Plan Types - Frequently asked questions
Frequently asked questions
What are the current Zendesk Explore plans?
Zendesk offers three Explore plans: Lite, Professional, and Enterprise. Each plan is included in different Zendesk Suite, Support, or Sell plans. For example, the Lite plan is included in Suite Team, Suite Growth, Support Team, Support…
How can I view my current Zendesk Explore plan?
You can easily check your current Zendesk Explore plan through the Admin Center. Simply click on 'Account' in the sidebar, then select 'Billing' followed by 'Subscription'. This will display your current plan details. For more detailed…
What was the availability of Zendesk Explore before February 1, 2021?
Before February 1, 2021, Zendesk Explore was not included in the Suite. It was available only with Zendesk Support Professional and Enterprise plans, either as a free or paid plan. For those interested in the features available as of January 31,…
What is the Zendesk Explore Legacy plan?
The Zendesk Explore Legacy plan is a free version of Explore for users who migrated from Insights or are currently using Insights. It offers the same functionality as Explore Professional with a few differences. Explore Legacy includes features…
What features are included in the Zendesk Explore Legacy plan?
The Zendesk Explore Legacy plan includes a variety of features that enhance data analysis and reporting. Some of these features are in-product getting started tutorials, access roles, granular editor authorizations, and an hourly data refresh…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
