Help Center Accessibility & API v4 - Frequently asked questions
Frequently asked questions
What are the key updates in Zendesk's Help Center accessibility update?
Zendesk has introduced over 100 accessibility improvements in the Help Center. These updates enhance the end user experience by integrating the Zendesk Garden Design System component library more extensively into the Copenhagen theme. This includes…
How does the new templating API v4 improve the developer experience?
The new templating API v4 enhances the developer experience by allowing more direct customization of the request form's UI. The request form HTML is now client-side rendered using Zendesk Garden components, enabling developers to use different UI…
What security improvements are included in the Zendesk Help Center update?
The update to the Copenhagen theme includes a security enhancement where the credit card field in the request form only accepts the last four digits by default. This change ensures PCI compliance and protects users from potential credit card…
Why is Zendesk updating the Help Center and templating API?
Zendesk is updating the Help Center and templating API to improve accessibility, enable easier code customization, and ensure PCI compliance. These changes aim to maintain a great user experience and allow for more frequent updates without breaking…
What should I do if I'm using a custom theme with Zendesk?
If you're using a custom theme, you need to upgrade to templating API v4 in your theme's manifest file. Before upgrading, check for deprecated helpers or markup changes. Test any customizations to ensure they work with the updated helpers or target…
How can I upgrade a Marketplace theme on a standard license?
If you're using a Marketplace theme on a standard license, contact the theme developer to see if they plan to update for v4. Once the update is released, you can update your theme…
What actions are needed for users of the standard Copenhagen theme?
If you're using the standard Copenhagen theme, no action is required. Your theme will automatically be upgraded to use templating API…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
