Setting Up Web Widget Messaging - Frequently asked questions
Frequently asked questions
How do I activate messaging in my Zendesk account created before November 2021?
To activate messaging in your Zendesk account created before November 2021, you need to follow a few simple steps. First, ensure you meet the requirements for using messaging. Then, in the Admin Center, click on Channels in the sidebar and select…
How can I turn on messaging for a Web Widget in Zendesk?
Turning on messaging for a Web Widget in Zendesk involves creating a widget if you haven't used Web Widget (Classic) before. In the Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging. Click Add Channel and…
Can I customize the appearance of the Zendesk Web Widget?
Yes, you can customize the appearance of the Zendesk Web Widget. During the setup process, you can enter a hexadecimal number or use a color picker to select the primary color for the Web Widget launcher and header. You can also upload an optional…
Is it possible to hide or show the Zendesk messaging widget on specific pages?
Currently, the ability to hide or show the Zendesk messaging widget on specific pages using JavaScript methods is not available. This feature was possible with the classic Web Widget but is not yet supported in the new messaging widget. However,…
How can I install the Zendesk Web Widget on my website?
To install the Zendesk Web Widget on your website, you need to choose where to install it during the setup process. On the Add Web Widget page, after configuring the basics and styling the appearance, you will reach the Install on your site…
Can I use Zendesk messaging on mobile apps?
Yes, you can activate Zendesk messaging on both Android and iOS apps. This allows you to extend the messaging capabilities of Zendesk to your mobile applications, providing a seamless experience for your users across different…
What should I do if I see an onboarding page when activating messaging?
If you encounter an onboarding page while activating messaging in your Zendesk account, simply click on Get started before you proceed with the activation process. This step is necessary to ensure that you can successfully turn on messaging for…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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