Agent Password Expiry Settings - Frequently asked questions
Discover why agent passwords expire despite setting expiry to never. Explore multiple FAQs addressing common concerns and solutions for password management in Zendesk.
Frequently asked questions
Why are my agent passwords expiring despite setting expiry to 'never'?
If you've set the password expiry to 'never' and your agents are still receiving expiry notifications, don't worry, this is expected behavior. The new 'never' expiry setting only applies to passwords set after the change. Existing passwords, which…
How does changing the password expiry setting to 'never' affect current passwords?
Changing the password expiry setting to 'never' affects only future passwords, not the ones currently in use. This means that any passwords set before the change will still expire according to the previous policy. Once your agents update their…
What happens to passwords set before changing the expiry policy to 'never'?
Passwords set before changing the expiry policy to 'never' will still expire according to the previous policy. The 'never' setting only applies to passwords set after the change. This means that if you had a 90-day expiry policy before, any…
Why do previous password settings still apply after changing to 'never' expiry?
Previous password settings still apply after changing to 'never' expiry because the new setting only affects passwords set after the change. Existing passwords will follow the rules of the policy in place when they were created. This means that if…
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