image for site

Impact of 'Never' Password Expiry on Current Passwords

Understand how setting password expiry to 'never' affects current passwords. Learn why existing passwords still expire.

How does changing the password expiry setting to 'never' affect current passwords?

Changing the password expiry setting to 'never' affects only future passwords, not the ones currently in use. This means that any passwords set before the change will still expire according to the previous policy.

Once your agents update their passwords after the current ones expire, the new passwords will not have an expiry date. This ensures that the 'never' expiry setting is applied moving forward, but it does not retroactively apply to existing passwords.


More related questions

Why are my agent passwords expiring despite setting expiry to 'never'?

If you've set the password expiry to 'never' and your agents are still receiving expiry notifications, don't worry, this is expected behavior. The new 'never' expiry setting only applies to passwords set after the change. Existing passwords, which…

What happens to passwords set before changing the expiry policy to 'never'?

Passwords set before changing the expiry policy to 'never' will still expire according to the previous policy. The 'never' setting only applies to passwords set after the change. This means that if you had a 90-day expiry policy before, any…

Why do previous password settings still apply after changing to 'never' expiry?

Previous password settings still apply after changing to 'never' expiry because the new setting only affects passwords set after the change. Existing passwords will follow the rules of the policy in place when they were created. This means that if…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites