How to Get Zendesk Order Help - Frequently asked questions
Discover how Zendesk can assist with your order issues. Explore FAQs on order support, troubleshooting, and more to resolve your queries efficiently.
Frequently asked questions
Can Zendesk help me with my missing order?
Zendesk cannot assist with missing orders directly. Zendesk provides the software that companies use for customer support, but does not handle support for their products. If you have an issue with a missing order, you should contact the company…
Why can't Zendesk forward my support request to the company?
Zendesk is unable to forward your support request to the company. This is because Zendesk provides the software for customer support, not the support itself. If you need help with a product or service, you should contact the company directly…
What should I do if I contacted Zendesk by mistake?
If you contacted Zendesk by mistake, you should reach out to the company directly. Zendesk provides the software for customer support but does not handle support for the companies using it. To contact the company, look for a 'Submit a request',…
How can I find the right support contact for my order issue?
To find the right support contact for your order issue, visit the company's website directly. Companies using Zendesk typically have a 'Submit a request', Help Center, or chat area where you can open a support ticket. If you mistakenly contacted…
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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