How to View Translations in Dynamic Content - Frequently asked questions
Discover solutions to common issues with viewing translations in Zendesk's dynamic content. This page addresses frequently asked questions to help you troubleshoot and resolve translation visibility problems.
Frequently asked questions
Why isn't my dynamic content showing translations in Zendesk?
If your dynamic content isn't showing translations, it might be due to mismatched language settings. Ensure that the names of your help center variant and the dynamic content variant match. For instance, if one is set to English (United States)…
How do I ensure my help center and dynamic content variants match?
To ensure your help center and dynamic content variants match, check the language settings for both. The names of your help center variant and the dynamic content variant must be identical. For example, if your help center is set to English…
What format should I use for dynamic content placeholders in Zendesk?
When using dynamic content placeholders in Zendesk, it's important to use the correct format. In your help center theme code, the placeholder should be formatted as{{ dc 'name_example' }}. This format ensures that the dynamic content is…
How can agents ensure their language settings match dynamic content variants?
Agents can ensure their language settings match dynamic content variants by checking their profile settings. The Language field in the agent's profile should match the dynamic content variant. This alignment is necessary for the dynamic content…
What should I do if the right language variant isn't available in dynamic content settings?
If the right language variant isn't available in your dynamic content settings, you need to enable it. Check your dynamic content settings to see if the desired language variant is listed. If it's not, you may need to add or enable the variant to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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