Remove 'Submit a Request' Link - Frequently asked questions
Discover how to remove the 'Submit a Request' link from your Zendesk Help Center. This page answers common questions and provides guidance on customizing your help center.
Frequently asked questions
How can I remove the 'Submit a request' link from my Zendesk help center?
To remove the 'Submit a request' link from your Zendesk help center, you need to edit the template code. Start by navigating to Guide and clicking the Customize design icon in the sidebar. Choose the theme you want to work with and select…
Can I hide the 'Submit a request' link for specific articles in Zendesk?
Yes, you can hide the 'Submit a request' link for specific articles in Zendesk by using a helper in your code. To do this, navigate to the article_page.hbs file and search for the 'article-more-questions' class. Update this class with the 'isnt'…
How can I change the contents of the 'Submit a request' page in Zendesk?
You can customize the 'Submit a request' page in Zendesk by editing the newrequestpage.hbs file. To change the title of the page, replace the text between the
tags. If you want to hide the request form, you can comment it out in the…Is it possible to show the 'Submit a request' link only to logged-in users in Zendesk?
Yes, you can configure Zendesk to display the 'Submit a request' link only to logged-in users. This can be achieved by modifying the code to check the user's login status before displaying the link. By doing so, you ensure that only authenticated…
How can I prevent certain organizations from submitting tickets in Zendesk?
To prevent certain organizations from submitting tickets in Zendesk, you can set up a trigger. Create a trigger that identifies new tickets from specified organizations and automatically replies with instructions on how they should get support,…
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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