Customize 'Submit a Request' Page in Zendesk
Learn how to change the contents of the 'Submit a request' page in Zendesk by editing the new_request_page.hbs file.
How can I change the contents of the 'Submit a request' page in Zendesk?
You can customize the 'Submit a request' page in Zendesk by editing the newrequestpage.hbs file.
To change the title of the page, replace the text between the
tags. If you want to hide the request form, you can comment it out in the code. This allows you to add custom instructions or information for users who visit the page, tailoring the experience to your needs.More related questions
How can I remove the 'Submit a request' link from my Zendesk help center?
To remove the 'Submit a request' link from your Zendesk help center, you need to edit the template code. Start by navigating to Guide and clicking the Customize design icon in the sidebar. Choose the theme you want to work with and select…
Can I hide the 'Submit a request' link for specific articles in Zendesk?
Yes, you can hide the 'Submit a request' link for specific articles in Zendesk by using a helper in your code. To do this, navigate to the article_page.hbs file and search for the 'article-more-questions' class. Update this class with the 'isnt'…
Is it possible to show the 'Submit a request' link only to logged-in users in Zendesk?
Yes, you can configure Zendesk to display the 'Submit a request' link only to logged-in users. This can be achieved by modifying the code to check the user's login status before displaying the link. By doing so, you ensure that only authenticated…
How can I prevent certain organizations from submitting tickets in Zendesk?
To prevent certain organizations from submitting tickets in Zendesk, you can set up a trigger. Create a trigger that identifies new tickets from specified organizations and automatically replies with instructions on how they should get support,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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