Prevent Certain Organizations from Submitting Tickets in Zendesk
How can I prevent certain organizations from submitting tickets in Zendesk?
To prevent certain organizations from submitting tickets in Zendesk, you can set up a trigger.
Create a trigger that identifies new tickets from specified organizations and automatically replies with instructions on how they should get support, then closes the ticket. This method allows you to manage which organizations can submit tickets, ensuring that your support resources are allocated appropriately.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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