Using Multiple Orgs in Salesforce Integration - Frequently asked questions
Explore common questions about using multiple organizations in Zendesk's Salesforce integration. Learn how to manage and optimize this feature effectively.
Frequently asked questions
How does the multiple organizations feature work in Zendesk's Salesforce integration?
The multiple organizations feature in Zendesk's Salesforce integration allows multiple Salesforce contacts or leads with the same email address to be connected to a single user in Zendesk Support. This is particularly useful when these contacts…
What are the syncing rules for Salesforce and Zendesk when using multiple organizations?
When using the multiple organizations feature, specific rules govern the syncing behavior between Salesforce and Zendesk. If an organization doesn't exist in Zendesk, organization memberships aren't created. Organization memberships are only added,…
How do you enable account relationship syncing in Zendesk's Salesforce integration?
To enable account relationship syncing in Zendesk's Salesforce integration, you need to configure settings in the Admin Center. Start by navigating to Apps and integrations, then select Integrations. Under Salesforce, click Configure, and go to the…
What happens during syncing when multiple organizations is turned on or off?
The syncing behavior in Zendesk's Salesforce integration varies depending on whether the multiple organizations feature is turned on or off. For instance, if a Salesforce contact without a linked account is synced to Zendesk and matched with an…
How can I sync Salesforce contacts with parent/child account structures in Zendesk?
Syncing Salesforce contacts with parent/child account structures in Zendesk can be complex, but it's manageable with the right setup. If your Salesforce setup includes 'parent' or 'umbrella' accounts containing several smaller organizations, each…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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