Fixing Error: Invalid Settings - Frequently asked questions
Discover solutions for the 'Invalid Settings' error in Zendesk. This page addresses common questions and provides troubleshooting tips to resolve this issue effectively.
Frequently asked questions
Why do I get an 'Invalid settings' error when enabling omnichannel routing in Zendesk?
The 'Invalid settings' error typically occurs when the routing tag you're trying to use for email tickets is already in use elsewhere in your Zendesk account. This could be in a ticket field, a macro, or a business rule. To resolve this, you should…
How can I resolve the 'Invalid settings' error in Zendesk?
To resolve the 'Invalid settings' error in Zendesk, ensure that the routing tag you are using is not already in use elsewhere in your account. This error often arises when the tag is used in a ticket field, macro, or business rule. Try using a…
What causes the 'Invalid settings' error in Zendesk?
The 'Invalid settings' error in Zendesk is caused by using a routing tag that is already in use elsewhere in your account. This could be in a ticket field, macro, or business rule. To fix this, you need to use a new tag before enabling…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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