Help Center Assistance - Frequently asked questions
Frequently asked questions
How can I control the email address that sends notifications from my help center?
Yes, you can control the email address that sends notifications from your help center. To do this, you need to configure the email settings within your Zendesk account. This allows you to customize the sender's email address to better align with…
Why don't articles created through the Knowledge app show up in Explore?
Articles created through the Knowledge app might not show up in Explore due to synchronization issues. This can happen if the articles haven't been published or if there are settings that prevent them from being indexed. Ensuring that your articles…
What should I do if I reach the limit of 50 organizations in my user segment?
If you've reached the limit of 50 organizations in your user segment, you may need to review and optimize your current segments. Consider consolidating similar organizations or reevaluating the criteria used to define your segments. This can help…
Why do I have more published articles than total articles?
Having more published articles than total articles can occur due to discrepancies in article counts. This might be caused by articles being archived or deleted but still appearing in certain views. Double-checking your article management settings…
How can I customize the theme of my help center?
Customizing the theme of your help center allows you to tailor its appearance to match your brand. You can modify the theme by accessing the theme editor in your Zendesk account, where you can change colors, fonts, and layout settings. This…
Can I embed Office or Adobe documents in the help center to preview content?
Yes, you can embed Office or Adobe documents in your help center to allow users to preview content. This can be done by using document embedding features or third-party tools that support document previews. Embedding documents enhances the user…
How can I prevent Google from indexing specific help center articles?
To prevent Google from indexing specific help center articles, you can use the 'noindex' meta tag in the article's HTML code. This tag tells search engines not to index the page, keeping it out of search results. This is useful for controlling…
Can unauthenticated end users submit a community post?
Unauthenticated end users cannot submit a community post in Zendesk. To maintain community integrity and security, users must be authenticated before they can contribute posts. This ensures that all contributions are traceable and…
How do I use @mentions in the community forum at Zendesk?
Using @mentions in the community forum allows you to directly notify other users about your post. Simply type '@' followed by the user's name to mention them. This feature helps facilitate communication and engagement within the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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