Article View Permissions Guide - Frequently asked questions
Explore FAQs on setting article view permissions for various user segments in Zendesk. Learn how to manage access and enhance user experience effectively.
Frequently asked questions
What are the new article view permissions in Zendesk?
Zendesk has introduced the ability to set article view permissions for multiple user segments. Previously, admins could only select one user segment per article, but now they can choose up to 10. This change allows for more flexible and efficient…
Why did Zendesk change article view permissions?
Zendesk updated article view permissions to simplify the management of user segments and improve efficiency. By allowing multiple user segments per article, admins can avoid creating numerous segments for different audience combinations,…
How do I set view permissions for multiple user segments in Zendesk?
To set view permissions for multiple user segments, navigate to the article settings and use the Viewing permissions area. Here, you can select up to 10 different user segments, allowing users from all selected segments to view the article. This…
Do I need to take any action for the new Zendesk permissions?
No action is required on your part to use the new multiple user segment permissions. This feature is automatically available to all accounts on an Enterprise plan. If you have questions or feedback, you can visit the Zendesk community forum or…
Where can I provide feedback on Zendesk's new features?
If you have feedback or questions about Zendesk's new features, you can visit the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback, ensuring your voice is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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