New Article View Permissions in Zendesk Explained
What are the new article view permissions in Zendesk?
Zendesk has introduced the ability to set article view permissions for multiple user segments. Previously, admins could only select one user segment per article, but now they can choose up to 10. This change allows for more flexible and efficient management of article visibility, as you can define user segments once and reuse them across different articles.Learn more.
More related questions
Why did Zendesk change article view permissions?
Zendesk updated article view permissions to simplify the management of user segments and improve efficiency. By allowing multiple user segments per article, admins can avoid creating numerous segments for different audience combinations,…
How do I set view permissions for multiple user segments in Zendesk?
To set view permissions for multiple user segments, navigate to the article settings and use the Viewing permissions area. Here, you can select up to 10 different user segments, allowing users from all selected segments to view the article. This…
Do I need to take any action for the new Zendesk permissions?
No action is required on your part to use the new multiple user segment permissions. This feature is automatically available to all accounts on an Enterprise plan. If you have questions or feedback, you can visit the Zendesk community forum or…
Where can I provide feedback on Zendesk's new features?
If you have feedback or questions about Zendesk's new features, you can visit the Zendesk community forum. This platform is where Zendesk collects and manages customer product feedback, ensuring your voice is heard.
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