List Community Posts on Guide Home - Frequently asked questions
Discover how to list all community posts on your Zendesk Guide home page. Explore frequently asked questions and solutions to enhance your community engagement.
Frequently asked questions
How can I list all community posts on my Zendesk Guide home page?
To list all community posts on your Guide home page, you can utilize the Help Center API along with custom JavaScript. This approach allows you to dynamically fetch and display community posts directly on your home page. However, it's important to…
Is there an example of including custom JavaScript to fetch requests on the main page?
While the help article doesn't provide a direct example, it suggests using custom JavaScript with the Help Center API to fetch requests. This involves making the 'requests' variable available in your home_page.hbs file. If you're looking for…
Can customers edit the tickets they raised in a list format?
Currently, the feature to allow customers to edit tickets they raised in a list format is not available. However, there is a demand for this feature, and it has been suggested to the Zendesk development team. Keep an eye on updates from Zendesk for…
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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Read FreeCash's case study
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