Upgrading to Zendesk Agent Workspace - Frequently asked questions
Frequently asked questions
What are the benefits of upgrading to the Zendesk Agent Workspace?
Upgrading to the Zendesk Agent Workspace can lead to faster resolutions for customer requests. Many customers have reported an 18% increase in resolution speed after making the switch. The Agent Workspace is designed to improve agent efficiency and…
How can I prepare my team for the Zendesk Agent Workspace upgrade?
Preparing your team for the Zendesk Agent Workspace upgrade involves understanding its impact on daily tasks and completing the necessary training. Zendesk offers specific training for both agents and admins to ensure everyone is familiar with the…
Is the Zendesk Agent Workspace upgrade mandatory?
While the upgrade to the Zendesk Agent Workspace is not immediately mandatory, Zendesk plans to make it the standard interface in the future. Although a specific date for mandatory conversion has not been set, it is encouraged to start using the…
How can I test the Zendesk Agent Workspace before upgrading?
If you have access to the Premium Sandbox on an Enterprise plan, you can test the Zendesk Agent Workspace in a safe environment. This allows you to make changes and see how the new workspace will function before officially upgrading. If you don't…
What should I do if I encounter issues during the Zendesk Agent Workspace upgrade?
If you encounter any issues during the upgrade to the Zendesk Agent Workspace, you should contact Zendesk Customer Support for assistance. They can help address any concerns or problems you may face during the transition…
How does the Zendesk Agent Workspace handle multiple subdomains?
If your Zendesk account includes multiple subdomains, it's important to review the guidelines for each subdomain before upgrading to the Agent Workspace. You can use self-assessment questions to evaluate your readiness. If you answer 'Yes' to any…
Can I customize the Zendesk Agent Workspace to fit my workflow?
While the Zendesk Agent Workspace offers a new interface, some users have expressed concerns about changes to their workflow. If you find the new setup challenging, you can contact Zendesk Customer Support to discuss potential customizations or…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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