Recover Deleted Zendesk Users or Orgs - Frequently asked questions
Explore how to recover accidentally deleted Zendesk users or organizations. Find answers to common questions and learn the steps to restore your data efficiently.
Frequently asked questions
Can I recover a deleted organization or user in Zendesk?
Unfortunately, once an organization or user is deleted in Zendesk, it cannot be recovered. This is in line with Zendesk's Data Recovery Policy, which does not allow for the restoration of deleted entities. However, there is a silver lining when it…
How can I remove deleted organizations from Zendesk Explore reports?
If you're seeing deleted organizations in your Zendesk Explore reports, there is a workaround to remove them. Although not directly scalable, this method involves adjusting filters within Zendesk Explore. To remove these deleted organizations, you…
Is there a workaround to recover a deleted user in Zendesk?
While Zendesk does not officially support recovering deleted users, a community member discovered a workaround. This involves creating a new user profile and merging it with the deleted one. To do this, create a new user with the same name but a…
Why can't I merge a deleted user profile in Zendesk?
Merging a deleted user profile in Zendesk can be tricky due to recent security updates. These updates have introduced external IDs, which can prevent merging. If you encounter an error when trying to merge, ensure that the user does not have an…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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