While Zendesk does not officially support recovering deleted users, a community member discovered a workaround. This involves creating a new user profile and merging it with the deleted one.
To do this, create a new user with the same name but a different email. Merge this new profile with the deleted one, making the original email primary. Finally, remove the tertiary email. Note that recent updates may affect this workaround, so it might not work for everyone.
Unfortunately, once an organization or user is deleted in Zendesk, it cannot be recovered. This is in line with Zendesk's Data Recovery Policy, which does not allow for the restoration of deleted entities. However, there is a silver lining when it…
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Merging a deleted user profile in Zendesk can be tricky due to recent security updates. These updates have introduced external IDs, which can prevent merging. If you encounter an error when trying to merge, ensure that the user does not have an…