User ID vs Email in Zendesk - Frequently asked questions
Discover the differences between user ID and email in Zendesk. This page answers common questions about user identification and management in Zendesk.
Frequently asked questions
What are the different types of user IDs in Zendesk?
In Zendesk, users have two types of IDs that are not related to their email address: the user ID and the external_id. The user ID is a unique identifier that is part of the URL of a user's profile, and it can also be accessed via the User API….
How can I find a user's ID in Zendesk?
You can find a user's ID in Zendesk by looking at the URL of their profile or using the User API. When you access a user's profile in Zendesk, the user ID is part of the URL. For example, it might look like this:…
What is the purpose of the external_id in Zendesk?
The external_id in Zendesk serves as a unique identifier for mapping users between Zendesk Support and third-party systems. This ID is particularly useful when integrating Zendesk with other platforms, as it allows for seamless data…
How can I troubleshoot issues with external_id in Zendesk webhooks?
If you're experiencing issues with the external_id in Zendesk webhooks, there are a few steps you can take to troubleshoot. First, check the 'View Details' function in the Admin Center under Apps and integrations > Webhooks. This section will…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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