Ticket Assignment via Autoreplies - Frequently asked questions
Discover answers to common questions about ticket assignment when solved through autoreplies. Learn how user assignment works and more in this comprehensive guide.
Frequently asked questions
Who gets assigned to a ticket solved by autoreplies in Zendesk?
When a ticket is solved through autoreplies in Zendesk, no agent is assigned to it. Autoreplies allow tickets to be resolved without needing an agent to be assigned. If a ticket is unassigned when the bot solves it, it will remain unassigned. This…
Does a ticket remain unassigned if solved by a Zendesk bot?
Yes, a ticket remains unassigned if it is solved by a Zendesk bot. Autoreplies can resolve tickets without assigning them to any agent. This means that if a ticket was unassigned before the bot solved it, it will stay that way. This feature is…
Can Zendesk autoreplies solve tickets without agent assignment?
Yes, Zendesk autoreplies can solve tickets without assigning them to an agent. This feature allows for efficient ticket resolution. When a ticket is resolved by a bot and has no prior assignee, it remains unassigned. This process helps streamline…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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