Analyze Call Activity with Talk Team Dashboard - Frequently asked questions
Frequently asked questions
How can I access the Talk Team dashboard in Zendesk?
To access the Talk Team dashboard, you need to be a member of the Admin or Team lead Talk role in the Zendesk Admin Center. You can view the dashboard by clicking onChannelsin the sidebar, then selectingTalk and email > Talk….
What information can I find in the current queue activity section?
The current queue activity section provides real-time details about your call queue. This includes metrics that help you understand the current state of your call handling. For a detailed explanation of each metric, you can refer to the Zendesk…
How often is the account call data overview updated?
The account call data overview is updated every five minutes or whenever you refresh the page in your web browser. This section displays metrics on your account's call activity from midnight to midnight for the current day, based on your account's…
What details are available in the agent activity section?
The agent activity section provides a summary of call activity and the current availability status for each agent. You can narrow down groups using the drop-down menu and change an agent's availability status next to their name. For more detailed…
Who can view the Talk Team dashboard in Zendesk?
To view the Talk Team dashboard, your account must be a member of the Admin or Team lead Talk role in the Zendesk Admin Center. Support Enterprise customers can create custom roles with the 'Can view Zendesk Talk dashboard' permission, but to…
Can I filter data by numbers or agent groups in the Talk Team dashboard?
Yes, you can filter data by numbers or agent groups in the Talk Team dashboard to gain further insights into your call activity. This allows you to focus on specific areas of interest and analyze the performance of different…
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