How to Use HTML Blocks in Content - Frequently asked questions
Frequently asked questions
What are HTML blocks in Zendesk and how do they work?
HTML blocks in Zendesk allow you to edit complex HTML code within content blocks. They enable you to work with code that isn't typically editable in the content block editor, displaying it safely in your help center. By using HTML blocks, you can…
How can I create an HTML block in Zendesk?
Creating an HTML block in Zendesk is straightforward and can be done in a few steps. You can either paste a block of code into the content block source code or use a keyboard shortcut to create an empty HTML block. To create an HTML block, open…
How do I edit an existing HTML block in Zendesk?
Editing an HTML block in Zendesk is simple and allows you to focus on specific code without navigating through the entire content block. To edit an HTML block, open the content block containing the HTML block in Edit mode. Click the HTML block to…
What is the process for removing an HTML block in Zendesk?
Removing an HTML block from a content block in Zendesk is a quick process that immediately updates all articles using that content block. To remove an HTML block, open the content block in Edit mode and click the HTML block you wish to delete….
Are HTML blocks available in all Zendesk plans?
Currently, HTML blocks are only available in Content blocks, which is an enterprise feature in Zendesk. However, there are plans to make them available in lower plans later this year. If you're on a Professional Plan and unable to add content…
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